wolf-wave

Overview

This Privacy Policy explains how wolf-wave collects, uses, stores, and protects personal information obtained through our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation.

Information We Collect

We collect and process the following types of personal information:

Contact Information: Name, email address, and postal address when you submit booking requests or contact us
Booking Details: Tour preferences, selected experiences, preferred dates, group size, and any additional information you provide
Technical Information: IP address, browser type, device information, and pages visited on our website through cookies and similar technologies
Communication Records: Correspondence with our staff through email or other communication channels

How We Use Your Information

We use collected information for the following purposes:

Processing and confirming tour bookings
Communicating with you about your booking and providing customer support
Improving our website functionality and user experience
Analyzing website usage patterns to enhance our services
Complying with legal obligations and responding to lawful requests

We do not use your personal information for automated decision-making or profiling.

Legal Basis for Processing

We process personal information based on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfill our contractual obligations when you book a tour
Legitimate Interests: We have legitimate interests in improving our services, analyzing website usage, and communicating with potential customers
Consent: For certain processing activities, such as marketing communications, we rely on your explicit consent
Legal Obligations: Processing may be necessary to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Service Providers: Trusted third parties who assist in operating our website and conducting business, provided they agree to keep information confidential
Historic Sites: When necessary to arrange access for your booked tour, we may share relevant details with site administrators
Legal Authorities: When required by law or to protect our rights, safety, or property

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Booking information is retained for seven years to comply with financial record-keeping requirements
Communication records are retained for three years
Technical data and website analytics are retained for two years
Information may be retained longer if required by law or for legitimate business purposes

Your Rights

Under applicable data protection laws, you have the following rights:

Access: Request access to your personal information and receive a copy
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information under certain circumstances
Restriction: Request restriction of processing under certain conditions
Data Portability: Request transfer of your information to another organization
Objection: Object to processing based on legitimate interests or for direct marketing
Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected] with your request.

Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage systems with restricted access
Encryption of data transmitted over the internet
Regular security assessments and updates
Staff training on data protection principles

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. For detailed information about cookies we use and how to manage them, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

wolf-wave
42 Heritage Lane
Bath, BA1 5LR
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.